Sale Items: sale items are final and not returnable, as noted on our website.
Damage Claims: all delivery damage claims must be submitted within 24 hours of receipt of goods. We ask that you carefully inspect your order immediately upon receipt and submit concerns or evidence of damage through to us on email@example.com. This ensures we can meet our requirements of advising our carriers in the time frame set out by them. Damage claims made outside of this 24 hour window may not be possible due to the rules imposed by delivery agents.
Warranty: our Armadillo & Co rugs are handmade and are therefore unable to have an unconditional warranty. However, we will repair or replace any rug if it is defective during the 12 months from the date of purchase provided the rug was used for normal household purposes and maintained in accordance with the care instructions. Please see our Terms & Conditions for details.
Cost of returning the goods to us will need to be paid by the purchaser and we suggest you use a registered courier service to ensure items reach us safely.
Returns are to The Ivy House 347 Parnell Road, Parnell, Auckland 1052.
We will need to check the item to ensure it has been returned in original condition. If not, we will not be able to accept the item and will return to you.
If you are unsure regarding an online purchase, we keep samples of all rug styles in store so feel free to come and see, or request a returnable sample be sent out before selecting.
Please contact firstname.lastname@example.org or call 09 373 3396 with any queries. We are very happy to discuss any issues you have - we want you to be completely happy with your purchase.