Our Parnell showroom is now temporarily closed. We will be responding to all emails via hello@theivyhouse.co.nz. Shipping of all online orders will resume when the alert 4 status is lifted. Take care from us all at TIH.

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Terms & Conditions

By accessing or using this website, you agree to and accept the terms and conditions of our website as set out below, including our privacy policy and any other terms or conditions on this website.

The Ivy House, its directors, officers, employees, agents, contractors, successors and assigns are referred to as 'The Ivy House' in these Terms and Conditions.

Welcome to The Ivy House ("We", "Us" or "The Ivy House”). Please note that You, ("You" and "Your") as a purchaser of products made available through The Ivy House and your use of products provided by The Ivy House is subject to the following terms and conditions ("Terms").

You must be 18 years of age and over to purchase Products from The Ivy House. 

Contact

Annie Loveridge Interiors Limited, trading as The Ivy House
Company Number 3177295
GST Number 105709951
347 Parnell Road, Parnell, Auckland 1052, New Zealand
Ph. +64 9 373 3396
 
Email: hello@theivyhouse.co.nz
Website: www.theivyhouse.co.nz

The Ivy House is the trading name of Annie Loveridge Interiors Limited.

Disclaimer

By accessing or using this website, you agree to these terms or conditions (as they may be updated, at our discretion, from time to time). Please note that although every effort is made to photograph our products accurately, we cannot guarantee every computer monitor will accurately depict the actual colour of the merchandise. Please contact us with any questions about the colour before purchasing.

Links from this Website

This website may be linked to other websites over which we have no control. We make no representations about the accuracy of information contained on those websites. We are not liable for the content on those websites.

Using this Website

We take care to ensure our website is up to date so you can rely on the availability or lead times stated.

Not sure? Just email us hello@theivyhouse.co.nz and we'll get straight back to you, or call 09 373 3396.

'Available Now' or 'In Stock' means it's in our Auckland warehouse and ready to ship.

If we have the item on back order (on its way), this will be noted with our best estimate of the delivery date to you. You can then pre order and we will reserve that item for you for when it arrives. We'll confirm this with you the same (business) day we receive your order.

If out of stock, this will be noted with the relevant lead time (usually 2 - 6 weeks).

If you would rather pay a 50% deposit for an out of stock item, with the balance payable upon delivery, just get in touch and we can arrange that for you.

Payment Options

Credit Card Online Facility

Payment is safe via our secure Windcave (formerly Payment Express/DPS) managed payment gateway; all data is secured by 128 Bit SSL. The Ivy House does not keep any record of your credit card details, and our website is secure, meeting the latest NZ PCI standards. Your details are handled by DPS, and are only used when being transmitted to the appropriate credit card agency for processing. We only receive the first six and last two digits of your credit card, just to help identify your orders.

Credit card payments will show on your statement as our trading name, The Ivy House.

Direct Credit via Internet Banking

Follow the normal steps on our website to complete the purchase and select payment option Direct Credit. An invoice will then be emailed to you advising bank account details. Please allow a business day for payment to appear in our bank account.

Simply select the item(s) you wish to purchase, add the items to your shopping bag, then follow the steps to complete the purchase. 

Order & Pay via Phone

If you are having trouble using our website, please phone us on (09) 373 3396 to place your order, and provide us with payment and address details. Normal business hours are Monday - Friday 9.30am to 5pm, Sat 10am - 4pm (NZ), excluding public holidays.

Currency

All amounts listed on our website are in New Zealand Dollars (NZD) and include GST at a rate of 15%.

Pricing Information

The Ivy House has the right to alter pricing on the website at any time without notice. For any questions relating to products, pricing or other matters please contact us.

Pricing or Website Error

If an item is advertised for sale at a particular price either on the The Ivy House website or in store, The Ivy House reserves the right to advise you, our customer, that an error has been made and the price is incorrectly advertised. We do not not have to sell the item for the advertised price in the event that it is a genuine mistake. This is in compliance with the Fair Trading Act 1986. The Act protects the consumer against being mislead or treated unfairly by retailers. It also protects retailers when genuine mistakes occur with pricing errors.

Products

At The Ivy House our focus is on hand made, individual items. These products will, by their nature, vary and we feel this is part of the beauty of these items.


Please consider the characteristics of these products in your choice and ensure they are right for you. The Ivy House takes seriously the happiness of its customers and we are always happy to speak with you before making a selection on 09 373 3396.

Armadillo & Co

The Armadillo & Co range of rugs is individually produced on looms powered only by traditional artisans.  No mechanical assistance is used during the weaving process.  By choosing to make their rugs by hand, Armadillo & Co has made a deliberate choice to embrace the organic natural variation that is evident in the rugs. Machine made rugs are more likely to appear ‘perfect’, but essentially featureless, lacking the characteristic slubbing and individual weaving technique that gives handmade rugs their unique beauty.

Armadillo & Co rugs are individually handcrafted items and as such they are subject to the following variations, which are not considered faults or defects:

Size: being a handmade article, the size can vary by +/-3% from the size ordered.
Colour: the Products are made primarily from natural and undyed fibres. Every effort is made to ensure there is minimal colour variation, however some variation can be expected.
Fading: placing rugs in direct and continuous sunlight will cause them to fade. Charcoal colour products will fade in natural light/sunlight. Some colour may transfer on light coloured surfaces. Rotate your rug to minimise damage caused by natural light.
Design & Construction: minor variations may be evident, which is due to the fact that the Product is a handmade item including line/weave thickness.
Shading: due to changes in pile and weave direction, shading may occur and is a natural characteristic of carpets and rugs.
Shedding: our hand made rugs are made from all natural fibres. Natural fibre rugs will initially shed loose fibres, this is a normal process. The removal of any loose fibres will be hastened by regular vacuuming using a good quality upright vacuum cleaner.
Pilling: pilling can occur due to traffic, moving furniture, vacuuming or other mechanical agitation. This can be trimmed with scissors.

Pop ups: due to the type of weaving, there will be short fibres popping up while the rug settles. This can be trimmed or pushed through.

Comprehensive care instructions are available on the Armadillo & Co website here

Warranty: Armadillo & Co rugs are handmade and are therefore unable to have an unconditional warranty. However, we will repair or replace any rug if it is defective during the 12 months from the date of purchase provided the rug was used for normal household purposes and maintained in accordance with the care instructions.

Any improper or negligent use or neglect will void this warranty. The warranty applies to household residential use only and not to any commercial, contract, rental, trade, institutional or other non-residential use. If you wish to make a claim under this warranty, you must provide photographic evidence to support your claim.

If you have any concerns regarding your rug please contact us to discuss. We will ask you to provide:

- the invoice number and date of purchase; and

- a top shot of the product with two close-up images of the defect.

For the avoidance of doubt, a product is not defective if there is a manufacturing variation referred to above.

Custom Orders: items ordered specifically for a customer cannot be cancelled or returned if the customer decides the customer no longer wants the item(s).

Fermoie

Fermoie is a premium British designer and printer of fine fabrics and accessories. Their luxury fabrics are designed in house, and printed in their factory in England. They print traditionally, creating a subtle impression but with the depth of a woven fabric.

Fermoie fabrics, presented in their colour families of Reds, Yellows, Greens, Blues and Neutrals are available in hundreds of carefully edited colours across a selection of hand drawn patterns. Fabrics are either pure cotton, 100% linen or a Union of the two and are suitable for upholstery, drapery, fabric walling and other interior uses. Fermoie's co-ordinating range of accessories including cushions and lampshades are all made in England using Fermoie fabrics.

Usage: suitable for use in curtain making and upholstery.

Care: 100% Cotton and 100% Linen Fabrics are 100% natural and untreated. Consider cold wash. Do not steam. Do not spot clean. Please seek specialist advice. Cotton Linen Union Fabric. Specialist Dry Clean Only. Do not steam. Do not spot clean. Please seek specialist advice.

Durability: Martindale Rub Test: 100% Cotton and 100% Linen, Cotton / Linen Union 30,000.

Please inspect the fabric throughout the consignment before cuts are made.We regret that fabrics can not be returned if there are alterations to the meterage.

All Fabric is printed to order and we therefore cannot accept returns. 

Coco Flip

Dedicated to making quality products to enhance your space, Coco Flip seeks out the best local manufacturers - craftspeople - to bring you considered pieces that are made to last. All products are made in Melbourne, Australia.

All Coco Flip products are designed to last a lifetime but they will need a little care and attention to make sure they can be enjoyed by generations to come. Lighting and Furniture Items have a 1 year limited manufacturer's warranty; Upholstery has a 5 year limited manufacturer's warranty. Please view Coco Flip's website here for details.

Quadrille Fabrics

The Quadrille range of fabrics are handprinted fabrics, milled in the US. Colour variations can occur and the nature of a handprinted textile provides an inherent 'imperfectness'. Cushions and bed sets made from these fabrics are made locally because we love the quality of the workmanship. If you would like to view the specific item you are considering ordering please email hello@theivyhouse.co.nz so that we can send you photos.

Handprinted fabrics require due care; they must either be steam cleaned or professionally dry cleaned. We of course recommend using an organic dry cleaner whenever possible. Machine washing is not recommended as it will cause fading to occur, and please note that our fabrics are intended for indoor use only, unless specifically stated otherwise e.g. Quadrille Suncloth.  

Furniture
Please ensure that furniture selections will fit into your home and the chosen room. The cost of any returns in these circumstances will be your responsibility.

Colours may vary between computer screens. If you are unsure or are concerned about slight variances in colour please contact us to discuss; we can most likely arrange photos of the specific item(s) you are considering to be sent to you. The colours on the website are represented as best as possible but we cannot be held responsible for wrong choices or incorrect colour variances between computer screens.

Comments
We pride ourselves on our integrity and service. Please contact us directly with any questions you may have hello@theivyhouse.co.nz or 09 373 3396.